We stayed at Villa Margarita and some of our family at Jaguar Reef. It was my first trip to a tropical location and my expectations were exceeded. From the moment you arrive and are seated in their grand lobby and handed a warm towel and beautifully crafted drink, you know you are in paradise.

Andre checked us in and brought our sign in paperwork to us – no standing around a desk. He catered to us the entire time we were there. A real destination expert. Our room and view were crazy beautiful and all of the pools and activities were heavenly. Paddle boards, kayaks and snorkeling gear were all free to use. When we were ready to branch out and see Belize, Stacey at the adventure desk was an amazing help. She knew all of the activities inside and out and had experienced many of them first hand so she was able to speak to them. Her professionalism and positivity made every interaction with her a joy!

Andrew in the restaurant asked what we were up to one day and I told him we were doing a cave tour. I told him I was nervous and he sweetly encouraged me to see it as an opportunity to explore an ancient culture. It was above and beyond. Here he was cooking our breakfast and still took a minute to encourage me not to be afraid. It was a very touching moment. Total kindness. Larry was another amazing employee– always quick to offer a smile and directions or whatever else we needed. Friendly and caring to say the least. I’m in hospitality myself and understand the long hours and hard work it takes to run a resort. This crew made it seem effortless! I encourage everyone to experience this place for themselves!

Napa, California
Stayed August 2016, traveled with friends